Last Updated: 10/09/2024

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Processing Time

• All orders are processed within [1-3 business days] after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

• You will receive a confirmation email with tracking details once your order has been shipped.

 

Shipping Rates & Delivery Estimates

Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

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• Standard Shipping: [Estimated delivery time: 5-7 business days]

• Express Shipping: [Estimated delivery time: 2-3 business days]

• International Shipping: Delivery times vary depending on the destination. Customs and import duties may apply based on your country’s regulations.

 

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, holidays, or unforeseen circumstances.

 

Shipping Destinations

We currently offer shipping to the following regions:

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• Domestic Shipping: [List specific countries or regions]

• International Shipping: We ship worldwide; however, some regions may have limited shipping options or longer delivery times.

 

If your country or region is not listed, please contact us at [Insert Email] to check if shipping is available to your location.

 

Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs fees, duties, or taxes that may apply once the shipment reaches the destination country. Airway School is not responsible for these additional charges and cannot predict what they may be.

 

Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can track your order through the carrier's website using the tracking number provided.

 

Shipping Delays

While we strive to meet the estimated delivery times, shipping delays can occur due to external factors such as weather, customs processing, or carrier issues. We will notify you as soon as possible if there are any significant delays with your order.

 

Lost or Damaged Shipments

• If your order arrives damaged, please contact us immediately at [Insert Email] with photos of the damaged package and products. We will work with the carrier to resolve the issue and arrange a replacement if necessary.

• For lost shipments, if your tracking information shows that the order was delivered but you did not receive it, please notify us within [7 days] so we can investigate with the carrier.

 

Order Changes and Cancellations

If you need to make changes or cancel your order, please contact us at [Insert Email] within [24 hours] of placing the order. Once the order has been shipped, we may not be able to modify or cancel it.

 

Returns & Exchanges

For information on returns and exchanges, please refer to our [Return Policy](link to return policy page).

 

Contact Information

If you have any questions or concerns regarding your order or shipping, please contact us at:

Airway School

Email: Hello@airwayschool.co.uk